PENGARUH MANAJEMEN KUALITAS SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MASYARAKAT DI KANTOR CAMAT SUNGAI LILIN KABUPATEN MUSI BANYUASIN PENGARUH MANAJEMEN KUALITAS SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MASYARAKAT DI KANTOR CAMAT SUNGAI LILIN KABUPATEN MUSI BANYUASIN

Main Article Content

Ika Rakhmalina Desi Ulpa Anggraini

Abstract

ABSTRACT


This study aims to determine the effect of human resource quality
management on community service performance in the Sungai Lilin sub-district
office, Musi Banyuasin district. This study used a quantitative method, which was
carried out at Sungai Lilin sub-district office employees. The data sources for this
research were primary data and secondary data using data collection techniques
using questionnaires, interviews, observation and literature studies. The
population in this study were employees of the Sungai Lilin sub-district office, the
sample in this study was 60 respondents using Sugiyono's theory. The sampling
technique uses the Probability Sampling technique, which is a technique that
provides equal opportunities for each element (member) of the population to be


selected as a sample. The data processing technique of this study used the
computer-assisted SPSS version 22 program. The results of this study indicated
that human resource quality management (X) had an effect on service
performance (Y), this was based on a correlation value of 0.736 with a
significance level of 1.000, which means resource quality management human
resources and service performance have a strong relationship, in the Coefficient of
determination test (R2) of 0.542 meaning that the human resource quality
management variable affects service performance by 54.2 percent, while the
remaining 45.8 percent is influenced by variables not examined in this study This.
In the t test (hypothesis test), the value of tcount > ttable is 8.291 > 2.002 and is
corroborated by sig. T is 0.000 <0.05, which means that the quality management
of human resources influences service performance
Keywords: HR Quality Management, and Service Performance

Article Details

How to Cite
RAKHMALINA, Ika; ANGGRAINI, Desi Ulpa. PENGARUH MANAJEMEN KUALITAS SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MASYARAKAT DI KANTOR CAMAT SUNGAI LILIN KABUPATEN MUSI BANYUASIN. Jurnal Manajemen Kompeten, [S.l.], v. 7, n. 1, p. 90-104, july 2024. ISSN 2621-5381. Available at: <https://jurnal.irs.ac.id/index.php/mnjm/article/view/360>. Date accessed: 04 nov. 2024. doi: https://doi.org/10.51877/mnjm.v7i1.360.
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